Overview

Visionary Identity Governance for Operational Resilience and Business Value

Proactive oversight to optimize identity performance, reduce risks from skill gaps, ensure operational continuity and timeliness, and drive innovation and business value.

Market Challenges

Are you so busy maintaining your identity program that you don’t have bandwidth to advance it?

MajorKey’s Managed Operations services pair strategic advisory with technical excellence, freeing your team from day-to-day operational demands while ensuring progress.

Unlock your team’s potential

Outsource identity program management to certified experts with flexible, cost-effective support models that free your team to focus on strategic priorities.

Operationalize your identity investment

Proactively manage requests and incidents, monitor system health, and ensure reliability to minimize disruptions and maximize platform value.

Drive continuous innovation and ROI

Scale your identity program strategically, stay ahead of evolving regulations, and overcome challenges to unlock greater business returns.

Boost efficiency and reduce risk

Accelerate onboarding, eliminate errors, and minimize downtime through intelligent automation, training, and optimization.

Ensure continuity despite skills gaps

Maintain critical operations and adapt quickly to change by leveraging expert talent and avoiding delays caused by limited internal resources.

Services

Managed Identity Operations

Our flexible Managed Operations services combine scheduled and on-demand application support and monitoring, engineering and project services, and continuous program innovation - tailored to your needs and designed to deliver better business outcomes.

Essential

Streamline operations with technology-focused support.

Support during regular business hours
Assigned Customer Success Manager (CSM)
Incident management
Proactive monitoring of critical tasks
Minor version maintenance and service testing
Status reports
MajorKey Service Desk Portal access

Professional

Enhance efficiencies with both technology and process-focused support.

Everything at the Essential level
24/7 support for critical Incidents
Assigned Technical Account Manager (TAM)
Request fulfillment
SDLC engineering services
Continuous improvement reviews
KPIs and metrics

Enterprise

Advance identity outcomes with support across people, processes, and technology.

Everything at the Essential and Professional levels
Project-based engineering services
Advisory services
Empower teams with essential enablement resources

MSSP

Achieve turnkey operations with ongoing holistic support.

Everything at the Enterprise level
Full program and application ownership and management

With MajorKey, there was no reluctance, no preemptive excuses as to the complexity, and no time wasted...

IAM Director

National Bank

Create a Bigger Impact

Elevate Identity Operations with Expert-Led Managed Services

Deliver greater efficiency, reliability, and business value across your IAM ecosystem with cross-functional identity specialists who optimize performance and drive continuous innovation.

Workforce Identity

Secure access for every workforce user
Reduce downtime with proactive IAM monitoring
Scale operations with expert-led identity support

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Identity Governance

Automate workflows to simplify compliance
Monitor identity health and performance daily
Align governance with business growth goals

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Customer Identity

Deliver secure, personalized customer experiences
Ensure uptime with incident response support
Scale identity for evolving customer needs

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Non-Human Identity

Secure bots and service accounts automatically
Enforce lifecycle and least privilege access
Integrate identity into DevOps pipelines

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Privileged Identity

Protect assets with privileged access controls
Maintain PAM platforms for compliance continuity
Reduce risk with proactive identity governance

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Success Stories

Success Story

Top Ranked Children's Hospital Automates New User Processing - Saving 2,600 Hours Provisioning New Users Annually

The MajorKey team fully automated the user creation process with SailPoint IdentityIQ, saving 2,600-man hours annually while reducing security risks.

November 12, 2024

Success Story

Supply Chain Company Mitigates Risk Exposure and Reduces Process Time by Automating User Non-Starts Instantly

The customer was experiencing significant inefficiencies around governing user non-starts. Due to the manual nature of their process, every non-start would take several days to complete.

March 12, 2024

Success Story

Helping a Multinational Insurance Company Implement Saviynt

MajorKey successfully implemented Saviynt for a multinational insurance company, supporting the adoption of an IGA program built on best practices. Their approach streamlined identity lifecycle management, improved compliance, and reduced operational risks while maximizing the client’s Saviynt investment.

December 6, 2024

Success Story

From Three Days to Three Minutes: Accelerating New User Onboarding at a Major US Municipal Hospital System

MajorKey accelerated user onboarding and offboarding at a major US municipal hospital system from days to minutes by fully automating the processes. This transformation improved operational efficiency, enhanced security by reducing risk exposure, and enabled the healthcare organization to scale identity access management with confidence.

October 30, 2024

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