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A national leader in pediatric health and clinical care faced significant inefficiencies in their user creation workflows within SailPoint IdentityIQ. Each week, the Exchange and Account Provisioning teams manually created up to 100 new user accounts across various applications, a process that took approximately 30 minutes per user and required multiple departmental approvals. This cumbersome approach often delayed access by over a week, creating operational inefficiencies and exposing the organization to potential security risks.
The results were transformative. MajorKey not only enhanced operational efficiency, but also strengthened the organization’s security posture. By streamlining workflows and ensuring consistent access provisioning, the client can now focus on delivering exceptional pediatric care with greater confidence in their identity security processes.