A large U.S. federal agency manages one of the nation’s most diverse and geographically distributed asset portfolios, spanning facilities, infrastructure, equipment, and natural resources across hundreds of locations.

Supporting these operations requires a stable, scalable, and continuously evolving Enterprise Asset Management (EAM) platform. The agency's IBM Maximo environment supports more than 950,000 maintainable assets spanning 70,000+ facilities and infrastructure assets, including buildings, transportation infrastructure, utility systems, water and wastewater systems, dams, and other critical infrastructure. The system typically manages more than 30,000 active work orders concurrently while supporting the daily asset management activities of more than 5,000 maintenance personnel across hundreds of geographically distributed operational locations.

For more than two decades, MajorKey has partnered with this agency to implement, modernize, and continuously evolve its IBM Maximo environment, helping align enterprise asset management practices with technology while ensuring consistent performance, operational continuity, and long-term platform success.

Challenge

Managing one of the nation’s largest and most geographically distributed asset portfolios introduced several critical challenges:

• Supporting a highly distributed environment across geographically dispersed locations
• Maintaining system stability while evolving technology and operational requirements
• Modernizing legacy Maximo environments without disrupting critical operations
• Standardizing asset data, reporting, and maintenance processes across a highly diverse portfolio
• Translating enterprise asset management practices into scalable business processes and IBM Maximo capabilities
• Sustaining long-term operational performance while continuously evolving the platform to meet changing business needs

The agency required a trusted partner capable of delivering both deep technical expertise and sustained operational support across a complex, mission-critical environment.

Solution

MajorKey provided full lifecycle IBM Maximo services while helping the agency strengthen its EAM program. Working collaboratively with business and operational stakeholders, the team translated asset management practices into scalable system configurations, workflows, reporting, and data standards that support long-term operational success.

• Collaborated with business stakeholders to align enterprise asset management practices with IBM Maximo capabilities
• Implemented and enhanced enterprise IBM Maximo environments
• Led system upgrades and modernization initiatives aligned to evolving requirements
• Supported configuration, customization, integration, and performance optimizations
• Helped establish asset data standards, reporting, and operational workflows to improve enterprise consistency
• Delivered role-based training to improve adoption and operational consistency
• Provided managed services, including administration, support, and enhancements

This approach enabled the agency to continuously modernize its EAM platform while maintaining operational continuity and supporting evolving business requirements.

Results

• ‍Sustained Operational Continuity: Maintained reliable system performance across a complex, geographically distributed asset environment. ‍
• Improved System Performance and Usability: Enhanced application functionality, usability, and performance to better support maintenance and operational teams.
• Modernization Without Disruption: Enabled continuous platform modernization across multiple generations of IBM Maximo while preserving uninterrupted mission-critical operations.
• Improved Data Consistency and Visibility: Created consistent asset data, reporting, and operational workflows to support more informed maintenance and asset management decisions.
• Established Trusted Partnership: Served as a long-term strategic partner, helping the agency continuously evolve its Enterprise Asset Management program through technology modernization, operational improvements, and sustained IBM Maximo expertise.

Why It Matters

For organizations managing large-scale, mission-critical asset environments, success depends on more than initial implementation. It requires a partner who understands both EAM and how to translate business requirements into scalable processes, reliable data, and enterprise technology that can evolve as operational needs change.

MajorKey combines decades of Enterprise Asset Management experience with deep IBM Maximo expertise to help organizations modernize technology, strengthen asset management practices, improve data quality, and maximize the long-term value of their assets.