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Public sector organizations face mounting challenges in managing privileged credentials, especially as threats evolve and regulatory requirements tighten. One technology team needed to streamline and secure access across a complex environment, where legacy systems and manual processes increased risk and operational overhead.
Implementing CyberArk’s Privilege Cloud solution, including CyberArk Identity, was a strategic move to reduce the attack surface, simplify credential management, and enable scalable security controls. The project required a rapid, phased approach to minimize disruption and ensure seamless integration with existing enterprise systems.
The Solution
We led a three-phase engagement to deliver CyberArk Privilege Cloud:
- The process began with a comprehensive program workshop to clarify requirements, success criteria, and priorities. We analyzed risks and controls, developed a best-practice roadmap, and facilitated an architecture workshop to map integrations and change management. Requirements were documented through collaborative meetings with stakeholders.
- Deployment involved installing and configuring CyberArk PAM components, including Privilege Cloud Connectors, Session Managers, and Multi-Factor Authentication tenants. The solution was integrated with LDAP, MFA, remote access, SIEM, and email notifications. Credential and session management were tested across multiple platforms, and features like Workforce Password Management and Offline Access were enabled. Dynamic Privileged Access was established for enhanced security, and administrator training ensured a smooth handover.
- Operationalization included workshops to onboard privileged credentials and integrate CyberArk solutions. Guidance was provided on configuration and administration best practices, and additional remote access users were onboarded. The team received insights into REST API, auditing, reporting, and monitoring capabilities, along with advice on advanced and newly released features.
Challenges
Transitioning to a modern PAM solution required careful planning and change management. Stakeholders were concerned about potential downtime and the impact on daily operations. We addressed these concerns by building in extensive testing and collaborative workshops, ensuring all integrations and features worked as expected before going live. Administrator training and clear documentation helped the team adapt quickly to the new platform.
The Results
- CyberArk Privilege Cloud was successfully deployed, securing privileged credentials and reducing risk.
- Seamless integration with critical enterprise systems was achieved.
- Team members were empowered with training and best practices for ongoing administration.
- Security posture was enhanced through dynamic access controls and advanced PAM features.
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