When a Fortune 500 bank faced mounting regulatory and compliance pressures, they sought to implement SailPoint to replace their outdated, homegrown IGA platform. However, their first two partners failed to deliver, leaving the project incomplete after nearly four years. Frustrated and under scrutiny from auditors and internal stakeholders, the bank turned to MajorKey, despite reservations about engaging another partner. After diagnosing their specific challenges and complexities, MajorKey was tasked with salvaging the stalled implementation.

MajorKey immediately identified critical issues, such as a misconfigured SailPoint-ServiceNow integration, which were promptly addressed. Leveraging a program-level strategy aligned with best practices, our team developed a custom tool able to onboard hundreds of applications simultaneously, saving the bank significant time and resources. By addressing inefficiencies and delivering swift results, MajorKey alleviated the client's concerns and earned their trust.

The results speak for themselves. In the client’s words: "This is the EXACT type of partnership we’ve been seeking. With MajorKey, there was no reluctance to understand the requirements, no excuses, and no wasted time. We could not be happier with the work accomplished in such a short time and look forward to working with the team more in the future."