Introduction

A national, specialized healthcare provider was struggling with a legacy NetIQ solution that had become increasingly difficult to maintain and lacked the modern integration and scalability capabilities the organization required. As a result, clinicians and staff faced delays and access issues that directly impacted productivity and patient outcomes.

At the same time, like all healthcare providers, the organization faces stringent compliance requirements, making a modern identity solution essential to keeping the organization secure and compliant.

Solution

After extensive evaluation and demonstrations, the organization selected Microsoft Entra ID Governance, enabled by MajorKey's HorizonID, as their modern IAM platform.

MajorKey led a phased IAM modernization for the organization to replace NetIQ with Microsoft Entra ID Governance for the organization. HorizonID served as the foundation for identity data movement, lifecycle automation, and complex governance, and enabled modern legacy business logic, including rehire and reserved identity scenarios across multiple sources.

The solution includes:

• Assessment & Architecture Design: MajorKey evaluated the NetIQ solution and designed a modern identity solution with Microsoft Entra ID Governance and HorizonID, ensuring use case parity
• Migration & Deployment: Transitioned users and apps from NetIQ to Entra ID Governance for a secure, scalable platform integrated with the organization's HR platforms
• POC & Pilot: Validated the solution design with a pilot group of frontline workers to ensure usability and performance
• Training & Knowledge Transfer: Provided training and documentation to the organization's IT staff to ensure long-term solution sustainability

Results

The organization now has a resilient, scalable identity platform that eliminates the extensive downtime that previously impacted productivity and patient care. With Microsoft Entra and HorizonID, frontline clinicians now have seamless and secure access to essential systems, along with stronger compliance through modern authentication, monitoring, and reporting capabilities.

With HorizonID and Microsoft Entra, the healthcare organization also gained:

• Improved Access: Frontline workers gain frictionless, secure access to key apps and systems, reducing login delays and improving patient care efficiency
• Operational Agility: A modern, flexible identity platform supports future growth and evolving integration needs
• Risk Reduction: Enhanced compliance posture through modern authentication, monitoring, and reporting
• Workforce Enablement: Reliable access to critical applications improves productivity and supports better patient outcomes

Why It Matters

Healthcare organizations need a secure, modern IAM solution that enables providers to deliver exceptional patient care without being hindered by identity friction. For many organizations relying on mature legacy identity platforms, migrating can be complex, and requires the right tools and expertise to execute.

Microsoft Entra ID Governance, extended by HorizonID's additional capabilities, enabled a smooth transition of complex customizations and integrations by removing roadblocks and ensuring all business requirements were met.

Want to learn more about HorizonID?

• Find an overview of HorizonID and additional resources  here.
• See how HorizonID and Microsoft Entra can reinvent IAM in this webinar recording.
• Request a demo here.

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