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Enterprise Ops

Where enterprise service management meets enterprise-wide IT governance

Enterprise service management holds enormous potential.

To create new kinds of experiences for customers.

To change the way people innovate together.

To enhance what IT can build and how it builds it.

It’s exciting how much better your business could be.

Instead of customers jumping through hoops, they can get what they want in seconds.

Instead of your smartest people being siloed and tangled in red tape, they can solve the biggest problems collaboratively—without waiting for permission.

Instead of IT governance being an obstructive gatekeeper, it can liberate people to pursue new opportunities.

But when business operations and IT operations run on separate tracks, new risks emerge that can hamper progress and stifle growth.

Launching a new digital service without scalable infrastructure risks poor delivery and disappointed customers.

Implementing new systems that don’t make sense to business users risks wasting your most expensive technology investments.

Either you govern so effectively, you kill innovation. Or you innovate so rapidly, you take risks the business isn’t built to bear.

All these problems cost you time, money and customers.

So what if your whole enterprise ran on a single operating system?

With no room for division between your business objectives and your IT operation, we believe in harmonizing your technology with enterprise operations.

One cohesive, integrated and scalable system that’s built to ensure the innovation you need is the innovation you can deliver.

A single system that works in concert and ties strategy to execution.

Business operations to IT operations.

What customers want to what they actually get.

The question: how do you build an operating system for your entire enterprise?

There’s no silverbullet to solve this challenge.

A true operating system needs to encompass people, process and technology.

It needs to align the goals and approaches of the people in various lines of business.

It needs to coordinate the processes that make the most sense to each line of business.

And it needs to sweat the technology assets you’ve already invested in, only bringing in new technology where it’s absolutely necessary.

But let's get more specific!

To benefit from such a system, you need to be able to do four things really well, using DevOps practices:

1

Enterprise Service Management: So lines of business can prioritize, schedule and organize their requirements themselves using low-code workflow management.

2

Multi-cloud Governance and Security Automation: So IT can implement policies for accounts, security, costs and compliance across environments, without impeding self-service.

3

Identity Governance: So lines of business can govern at scale which users have access to different services without exposing sensitive data.

4

Intelligent Integrations: So data can flow between the distributed systems being used by different lines of business.

The way we see it, you don’t need to reinvent the wheel to build a cohesive operating system for your business.

The technologies you need to do this already exist and are already being adopted by mainstream enterprises today.

The hard part is figuring out how to harmonize people with process and process with tech. The good news is that it's hard but far from impossible.

All it takes is practical, deliberate effort to fine tune alignment around new processes and an understanding of what these technologies can do out-of-the-box (so you don’t get bullied into over-customized implementations that waste your time and money).

The result: your enterprise gains the ability to respond to customer needs as one cohesive, agile unit.

We should talk

See what an operating system for your enterprise might look like.

We help organizations build operating systems that are purpose-built for their people, their processes and their technology.

If you want to know a little more about how this works, we should talk.

Get in touch