Managed Services
Support, operations & integration managed services
Operational efficiency has a direct effect on risk, and even organizations with the best security products are not secure if they do not manage those products well.
It’s difficult and more expensive than ever to find and keep the right employees for the job you need.
Leadership is looking for optimization of current solutions to reduce costs.
Too much time is spent solving technology issues.
And not enough time is left to focus on strategy – customer and employee experience.
Whether you’re looking for help for your existing IT support team, or want to outsource your IT support entirely, you’re in safe hands with our Managed Services team.
MajorKey Managed Services Differentiators
With over 10 years’ experience in providing Managed Services, our team can be trusted to keep your environments secure and your critical business applications optimized.
And that gives you the peace of mind to let your internal IT resources focus on growing your business—a process which our team can also support, developing and upgrading your applications to make them fit for purpose.
Dedicated Team
Our managed services team is structured to work across a variety of identity security technologies and verticals giving customers multi-certified engineers with loads of experience.
Proactive in Nature
The managed services team monitors your systems remotely and often is working on an issue before you know it is there.
Hands-on Engagement
Our team takes “support” to the next level by actually implementing and testing fixes, instead of only making recommendations for a customer team to implement.
Cost Justification
Our Managed Services annual fee is usually equivalent to or less than hiring a full-time administrator. Plus, our clients receive administration and support from a team of SMEs.
Thought Leadership
Our Managed Services clients leverage our expertise for best practice advice and thought leadership about the technologies deployed in their environment.
Efficiency
Our managed services team is comprised of senior engineers that can quickly diagnose issues and accomplish tasks/requests. Our team also has direct access to software providers for support escalations or product defects.
Technologies we support
Our team is experienced with a wide range of leading enterprise technologies and applications. So many in fact that we can't list them all here. Here are just some of those we have deep expertise in.
MajorKey Managed Services by the numbers...
765,000
identities managed
50%
of identities in cloud
MajorKey's finely-tuned managed services are orchestrated to proactively support client teams, helping remove the burden of day-to-day management of ciritcal identity security services.
24x7
support
96%
customer retention
Pick the managed service that suits you…
Support Only
Essential
This service provides L2 & L3 support, consolidated L4 platform support, break-fix, integration, and security incidents support. Essential also supports planned and unplanned activities. Support hours are from 9x5.
Support, Operations, & Integrations
Enterprise
This service includes all services from Professional plus a dedicated primary and secondary assigned engagement, new product integrations, advisory services, training, and UAT, go-live and Hypercare support. Support hours are 9x5, 16x5, 24x7 or tailored.
Support & Operations
Professional
This service includes services from Essential plus KPIs & metrics, quarterly & yearly reviews, and TAM. Primary and secondary assigned engagements and a customer success manager provide further support. Support hours are 9x5, 16x5, 24x7 or tailored.
Get in touch
If you’d like to speak to our team about providing Managed Services—or any other services—to your business, drop us a line and we’ll get back to you ASAP.