Support, operations & integration managed services
Operational efficiency has a direct effect on risk, and even organizations with the best security products are not secure if they do not manage those products well.
It’s difficult and more expensive than ever to find and keep the right employees for the job you need.
Leadership is looking for optimization of current solutions to reduce costs.
Too much time is spent solving technology issues.
And not enough time is left to focus on strategy – customer and employee experience.
Whether you’re looking for help for your existing IT support team, or want to outsource your IT support entirely, you’re in safe hands with our Managed Services team.
Our managed services team is structured to work across a variety of identity security technologies and verticals giving customers multi-certified engineers with loads of experience.
Proactive in Nature
The managed services team monitors your systems remotely and often is working on an issue before you know it is there.
Our team takes “support” to the next level by actually implementing and testing fixes, instead of only making recommendations for a customer team to implement.
Our Managed Services annual fee is usually equivalent to or less than hiring a full-time administrator. Plus, our clients receive administration and support from a team of SMEs.
Our Managed Services clients leverage our expertise for best practice advice and thought leadership about the technologies deployed in their environment.
Our managed services team is comprised of senior engineers that can quickly diagnose issues and accomplish tasks/requests. Our team also has direct access to software providers for support escalations or product defects.
MajorKey Managed Services by the numbers...
of identities in cloud
Pick the managed service that suits you…
This service provides L2 & L3 support, consolidated L4 platform support, break-fix, integration, and security incidents support. Essential also supports planned and unplanned activities. Support hours are from 9x5.
Support, Operations, & Integrations
This service includes all services from Professional plus a dedicated primary and secondary assigned engagement, new product integrations, advisory services, training, and UAT, go-live and Hypercare support. Support hours are 9x5, 16x5, 24x7 or tailored.
Support & Operations
This service includes services from Essential plus KPIs & metrics, quarterly & yearly reviews, and TAM. Primary and secondary assigned engagements and a customer success manager provide further support. Support hours are 9x5, 16x5, 24x7 or tailored.