Step 5: Review vendor reputation and support
Research the vendor's reputation in the market. Look at customer reviews, case studies, and any known security incidents.
Important: Ensure that the vendor offers robust customer support, training, and professional services – or find a partner that does.
The level of support can be crucial, especially during the initial deployment phase. It can often be beneficial to work with an implementation partner during deployment to ensure the best fit solution for your organization’s needs. Many, if not all, IAM vendors will have a partner page on their website to help you find a service partner if you so choose. Our clients gain the most value from their IAM solutions by leveraging MajorKey's unique managed services offering that includes advisory and integration service hours. This provides ongoing strategy, design, implmentation and managed services for teams that don't have the internal resources to support IAM, automate processes, and improve the user experience and overall cybersecurity posture.
Step 6: Perform a cost-benefit analysis
It’s important to understand the pricing structure of the IAM solutions. Consider not only the upfront cost but also long-term expenses like maintenance, upgrades, and additional feature costs.
Important: Evaluate the potential ROI of the IAM solution.
This includes improved efficiency, reduced risk of security breaches, and compliance-related savings. ROI evaluations are commonly offered by service partners and can be an excellent way to ensure you select the platform that presents the most value.
Step 7: Conduct a pilot test
Before full implementation, conduct a pilot test with one or a few of your shortlisted IAM solutions. This will give you a practical understanding of how the solution fits into your environment. If you have any unique uses cases, this is the time to have the vendors prove they can meet your needs.
Important: Gather feedback from IT staff and end-users
Their insights during this pilot test will be valuable in assessing the effectiveness and usability of the solution.
Step 8: Make a decision
Compile all the information and feedback gathered during the assessment and pilot phases.
Important: Engage key stakeholders for the decision
Getting buy-in from the key stakeholders in your organization in the decision-making helps to ensure that the selected IAM solution aligns with both IT and business objectives.
Step 9: Plan for implementation and beyond
Develop a clear implementation plan. This should include timelines, resource allocation, training programs, and contingency plans. If there are a large number of integrations required, map them out by importance and work in waves rather than trying to go all at once.
Important: Build for the future
Consider your organization’s cybersecurity and broader IT roadmap when implementing and integrating your IAM solution to ensure it will evolve with technological advancements and changing organizational needs.
Choosing the right IAM solution requires a careful and thorough assessment of your organization's unique requirements, IT environment, security needs, user experience, vendor capabilities, and budget constraints.
Anshul Chaudhary, Principal Solution Advisor