Stop Help Desk Impersonation with High-Assurance Identity Verification

Help desks and contact centers remain prime targets for social engineering and impersonation attacks. A single successful attack can result in unauthorized access, compromise, and significant business risk.

Join MajorKey and authID to learn how organizations are introducing high-assurance identity verification and privacy-preserving biometric authentication into help desk workflows to verify users before password resets, MFA resets, account recovery, phone replacement, and other high-risk request.

See how IDProof+, leveraging authID biometric verification, helps organizations stop impersonation attacks, support secure self-service recovery, and strengthen auditability without friction for legitimate users.

In this session, you'll learn:

• Why help desks are prime targets for impersonation and social engineering attacks
• How to verify identity before password resets, MFA resets, account recovery, and phone replacement,
• How Microsoft Entra and authID work together to verify identity
• How to secure self-service recovery can reduce support friction while maintaining assurance
• When to escalate high-risk recovery or new-device access requests to an agent-assisted workflow
• How verification results can support audit, compliance, ITSM processes, and operational reporting