IT Service Management (ITSM)
Atlassian Partner of the Year 2021 in ITSM Solutions
MajorKey is a proven Atlassian leader in Jira Service Management Implementations, so much so that we won the latest ITSM partner of the year award!
Why partner with MajorKey for your Atlassian IT Service Management deployment?
If you’re looking to empower Dev, IT Ops, and business teams to collaborate at high velocity – respond to changes and deliver great customer and employee service experiences fast – Why not work with the same team that helped Atlassian deploy their own Jira Service Management (JSM) for them?
By engaging with MajorKey you have 23 years of company experience implementing ITSM solutions to help advise, implement and manage your ITSM. Our JSM consultants average 12 years of integration design and deployment experience and are ITL certified (including ITIL v4).
Partner with MajorKey, the ITSM partner of the year.
Why we love Jira Service Management compared to other ESM solutions
Whether your evaluating a lift and shift or looking to integrate with existing ESM solutions. We break down the appeal JSM has on our clients.
- 246% ROI when switching from legacy ITSM tools
- 2 Months average implementation time
- 61% Greater producticity through integrated workflows
Client Success
Large running gear manufacturer and retailer achieves company-wide digital transformation after ITSM migration
A 100+ year old, sports manufacturer and retailer of running gear was looking for a better option over their current ServiceNow ITSM deployment.
The top benefits of Jira Service Management
Based on customer feedback
Connect Dev and Ops
Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.
Deliver Value Fast
Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast - without the complexity of traditional ITSM solutions.
Make Work Visible
Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes.
ESM
The Forrester Wave: Enterprise Service Management, Q4 2021
Atlassian is recognized as a leader in the latest ESM report from Forrester. Get the complimentary report to explore how the solutions compare.
JSM service bundles from MajorKey
MajorKey has created the ITSM Service Bundles to simplify the deployment of Jira Service Management for the everyday Atlassian customer. In today’s business landscape, IT organizations are expected to provide numerous and complex services to the organization.
MajorKey’s 3 bundles serve to make it easy to discover value and quickly spin up the appropriate Jira Service Management environmnt with best practices configurations and integrations.
Enterprise Service Management Resources
A practical guide for working with ITIL® 4 and Atlassian: The future of ITSM is agile
Guide
Atlassian and AXELOS (the author of ITIL® Foundation) have partnered to jumpstart your agile journey with ITIL 4. Based on the
principles in ITIL 4, you’ll learn how to build a high-velocity service team through performance, culture, and practices.
4 reasons to pick Jira Service Management over ServiceNow for ITSM
Blog
If you’re like many organizations that originally adopted ServiceNow, you may find today that you’re paying for more than what you need (or increases in license fees are making it harder to find it’s full value). Enter Atlassian’s Jira Service Management.
Ready to talk about your ESM needs?
Complete the form below and one of our Atlassian experts will follow up to schedule a conversation.