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IT Service Management (ITSM)

Atlassian Partner of the Year 2021 in ITSM Solutions

MajorKey is a proven Atlassian leader in Jira Service Management Implementations, so much so that we won the latest ITSM partner of the year award!

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Why partner with MajorKey for your Atlassian IT Service Management deployment? 

If you’re looking to empower Dev, IT Ops, and business teams to collaborate at high velocity – respond to changes and deliver great customer and employee service experiences fast – Why not work with the same team that helped Atlassian deploy their own Jira Service Management (JSM) for them?

By engaging with MajorKey you have 23 years of company experience implementing ITSM solutions to help advise, implement and manage your ITSM. Our JSM consultants average 12 years of integration design and deployment experience and are ITL certified (including ITIL v4).

Partner with MajorKey, the ITSM partner of the year.

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Why we love Jira Service Management compared to other ESM solutions 

Whether your evaluating a lift and shift or looking to integrate with existing ESM solutions. We break down the appeal JSM has on our clients.

  • 246% ROI when switching from legacy ITSM tools
  • 2 Months average implementation time
  • 61% Greater producticity through integrated workflows

Client Success

Large running gear manufacturer and retailer achieves company-wide digital transformation after ITSM migration

A 100+ year old, sports manufacturer and retailer of running gear was looking for a better option over their current ServiceNow ITSM deployment.

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Manufacturer and retailer looks for new ITSM solution to bring multiple teams together

Approval processes in ServiceNow were very cumbersome and it was costly to add ITOM Discovery and additional groups (HR, Facilities, Legal) to leverage Enterprise Operations across the business.

The top benefits of Jira Service Management

Based on customer feedback

Connect Dev and Ops

Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.

Deliver Value Fast

Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast - without the complexity of traditional ITSM solutions.

Make Work Visible

Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes.


The Forrester Wave: Enterprise Service Management, Q4 2021

Atlassian is recognized as a leader in the latest ESM report from Forrester. Get the complimentary report to explore how the solutions compare. 

Read the report

JSM service bundles from MajorKey

MajorKey has created the ITSM Service Bundles to simplify the deployment of Jira Service Management for the everyday Atlassian customer. In today’s business landscape, IT organizations are expected to provide numerous and complex services to the organization.

MajorKey’s 3 bundles serve to make it easy to discover value and quickly spin up the appropriate Jira Service Management environmnt with best practices configurations and integrations.


The starter bundle is for IT teams who are trying to move away from a manual, email-based ticket process or from a very simple tool. The starter bundle allows you to start small with Jira Service Management, but still includes core functionality like a Service Portal and Incident Management.

What's Included


The professional bundle is for more mature IT teams who might be moving away from a previous tool that was poorly implemented. The professional bundle includes everything from the starter bundle, plus functionality like the CMDB and chat integrations.

What's Included


The Advanced bundle is for enterprise grade IT teams. This bundle is perfect for organizations who need the ITIL compliant framework and configurations from the previous bundles, and advanced functionality like event management and integrations to monitoring tools.

What's Included

Enterprise Service Management Resources

The state of incident management report 2021


Atlassian’s 2021 State of Incident Management research study surveyed over 500 software developers and IT professionals across the US about ITSM, with a focus on the practice of Incident Management.

A practical guide for working with ITIL® 4 and Atlassian: The future of ITSM is agile


Atlassian and AXELOS (the author of ITIL® Foundation) have partnered to jumpstart your agile journey with ITIL 4. Based on the
principles in ITIL 4, you’ll learn how to build a high-velocity service team through performance, culture, and practices.

4 reasons to pick Jira Service Management over ServiceNow for ITSM


If you’re like many organizations that originally adopted ServiceNow, you may find today that you’re paying for more than what you need (or increases in license fees are making it harder to find it’s full value). Enter Atlassian’s Jira Service Management.

Ready to talk about your ESM needs?

Complete the form below and one of our Atlassian experts will follow up to schedule a conversation.