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Andrew Baumann I  August 5, 2022  I  5 min read

What You Need to Know to Migrate to Atlassian Cloud

What you need to know to migrate to Atlassian Cloud

Support for Atlassian Server products ends on February 15, 2024. If you’re already using Atlassian Server products, now's the time to start planning for the required migration to the cloud. If your organization is looking into deploying Atlassian’s powerful tools, you’ll want to start in the cloud from the get go.

As the first Atlassian Solution Partner to deliver HIPAA-compliant, cloud-hosted Atlassian applications, and having already migrated hundreds of clients, we want to pass on our knowledge and the lessons we’ve learned so that you can make an informed decision about Atlassian Cloud.

If you haven’t read it already, make sure to check out our blog on the four key questions your migration partner needs to ask before you start. And be sure to check out our on-demand webinar, “Lessons learned from migrating 100 Atlassian customers to the cloud.”

Here’s what else you need to know to successfully migrate to Atlassian Cloud...

1. Get Early Buy-In

Any major change in an organization needs champions across teams and departments, from the C-suite on down. It’s not just having general support for your cloud migration. Team members must be involved in auditing their processes, identifying the features they need and getting training and testing started early.

Explaining and pitching the move to the cloud can intimidate and overwhelm team members who aren't familiar with cloud-based apps and who are used to working on server apps. So how do you get people on board and to buy in? The best way to create champions is to break down what exactly will happen into a clear, attainable roadmap. Which means you must plan your migration carefully.

2. Methodically Plan Your Migration

Your migration checklist needs a logical order to ensure that you don’t hit roadblocks or duplicate work later in the migration process. It starts with a comprehensive pre-migration assessment that details your apps and services inventory and maps their dependencies and your current environment.

A complete pre-migration assessment reveals and addresses potential roadblocks. Then as you begin your migration, regular security, compliance, and legal reviews are critical to avoiding problems on your go-live date.

Having a methodical and clear plan will help ease concerns and win the champions needed for a successful migration.

3. Apps and Workflows May Change

Despite their similarities, your cloud app may differ from your server app for two reasons.

  1. Atlassian has and continues to develop improvements in the cloud that aren’t available on server. This includes top-requested enhancements such as native roadmaps, Jira Automation, improved templates, and more.
  2. Atlassian Marketplace partners have also been adding improved functionality to their cloud apps. Therefore, cloud apps will also feature some differences from their server versions. And some server apps may not be available in the cloud just yet. Use the Jira Cloud Migration Assistant and Confluence Cloud Migration assistant to see what cloud apps are currently available.

Doing this app prep work is critical to mapping out your migration before the move and anticipating how (if at all) your processes and workflows may change in the cloud. You'll also want to make sure your cloud vendor lets you test your migration so you can see how your cloud deployment will work.

4. Process Clean-Up is Part of Migration

Since your migration may change some of your apps and processes, this is also an excellent time to revisit your current processes and optimize them for your team, including adding more automation.

Research by McKinsey found that 45% of employee tasks could be automated, leading to savings of about $2 trillion across the U.S. And the American Psychological Association reports that task-switching can cost employees as much as 40% of their productivity.

Cleaning up and optimizing your processes and workflows can save you money and boost productivity, eliminating the amount of administrative work for your team. Evaluate which data you need and look at your customizations to see if they’re still being used and which features your team needs. Explore what you can automate and build workflows into the system to reduce administrative tasks.

[Get a free Atlassian cloud migration assessment]

5. Onboarding Takes Time

As previously mentioned, detailed planning and early training are essential components of a successful cloud migration. But even with those components in place, onboarding will still take time that needs to be factored into your migration plan.

That means planning for more help desk tickets in the weeks after your go-live date and understanding and expecting productivity hiccups. This transitional period can be shortened with good planning and early training, but it is smart to expect these help requests and a ramp up to full productivity, and plan for them.

6. Atlassian has Free Training Resources

In addition to support from a company like MajorKey or otherwise, Atlassian has a wealth of resources in its Cloud Migration Center.

The resources include free training, migration tools, and a free cloud migration trial for existing server and Data Center customers. The free trial is a great way to explore, evaluate and eventually migrate over time at no cost. Enterprise customers also have a dedicated account rep to dig up resources and answer pressing questions about your migration


Pre-migration planning is a must.

The migration process is almost always trickier than expected. Be sure to methodically understand your user's needs before starting your migration journey. For more information and guidance on your migration to the Atlassian Cloud. Contact us today. 

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