CIAM Implementation Process
The CIAM roll-out process typically involves the following 3 steps:
1. Analyzing Requirements
This stage involves defining the current and future needs of the company from its CIAM system, including digital identity management, application needs, and analytic capabilities.
2. Implementing CIAM
CIAM systems are integrated into the existing IT architecture without requiring special infrastructure. Modern CIAM systems also support brand-consistent design across all touchpoints with the user.
3. Driving CIAM Adoption (increasing ROI)
Successful CIAM implementation results in simplified digital access that ensures privacy compliance, high security levels, and satisfies customer needs. In addition, driving adoption means providing the right training and communication to users and continuously monitoring and optimizing the program over time – ensuring any changes to the user experience are proactively tested, deployed, communicated, and monitored
A Few CIAM Tools and Their Integrations
Let’s explore a few popular CIAM solutions and their integration mechanisms.
ForgeRock Integration Details
ForgeRock CIAM solution offers customizable, interactive profile, and privacy widgets that comply with GDPR regulations. It is preferred for banking IT solutions due to its frictionless user experience and real-time identity context. ForgeRock has five key components: OpenAM for access management, OpenIDM for identity life cycle management, OpenDJ for directory services, OpenIG as an identity gateway for applications, and OpenICF for cloud identity connectors. Custom REST API interfaces allow integration with any enterprise solution.
Ping Identity Integration Details
PingIdentity offers a CIAM solution ideal for cloud-based operations and mobile integration. It supports data model flexibility, cloud adoption/migration, and has a cloud-based deployment model. One limitation is the lack of support for a dynamic schema for the File of Record.
The right CIAM solution significantly bolsters a company’s cybersecurity posture, enhances customer experience, and ensures regulatory compliance. However, choosing a CIAM solution requires careful consideration of your organization's needs, the solution's capabilities, and how well it integrates into your existing systems. By understanding these requirements and following best practices for implementation and integration, organizations can successfully navigate their CIAM journey.
Adam Barngrover, MajorKey Solution Advisor