Our success
Large running gear manufacturer and retailer achieves company-wide digital transformation after migration from previous ITSM solution
A 100 year old, large sports manufacturer and retailer was looking for a better option over their current ServiceNow ITSM deployment.
Our client was leveraging ServiceNow ITSM but only utilizing IM & CM. Approval processes in ServiceNow were very cumbersome and it was costly to add ITOM Discovery & additional groups (HR, Facilities, Legal) to leverage Enterprise Operations across the business.
Our client viewed this initiative as a digital transformation exercise and developed a requirements matrix for immediate needs and future roadmap items. They required an “Advisory” partner to help with this analysis.
MajorKey analyzed their requirements and recommend a multi-year roadmap to deploy and mature Jira Service Management as a replacement to ServiceNow.
The result:
With a new, customized application tailored to match the client’s existing processes, the overall client experience improved. A streamlined customer service met the exact needs of each of its five nationwide support centers. The MajorKey team’s consultation and application development resulted in better overall experience for both the client’s external customers and internal team members alike.
Services:
Enterprise Service Management (ESM)
IT Service Management (ITSM)
HR Case Management
Technologies/Partners:
Atlassian Jira Service Management
Our Success
See how we’ve helped our clients.
The best way to get to know the kinds of challenges we address, the way we work with customers, and the impact we make… is to ask our customers.
Dive into some of our recent success stories:
Major national bank – automation and accountability
Our client, a major national bank, operates as a highly regulated business which also prides itself on its service and support.
Fortune 500 Insurance Company – Protecting what’s most important.
Over the years, our client has grown to become one of the world’s largest insurance and financial services companies.
National telecoms company – Making the right connections
Our Chicago-based telecoms client provides millions of customers with world-class connectivity – an ambition wholly dependent on deploying top quality technology both front and back-of-house.
Get in touch
Looking to delivery a better experience for your employees and customers? Drop us a line and we’ll get back to you in a heartbeat.