Skip to main contentSkip to navigationSkip to search
Logotype
Logotype
Sports Manufacturer Client Success Story

Our success

Multi-million dollar sports equipment company achieves company-wide digital transformation after migration from previous ITSM solution

A 100 year old, large sports manufacturer and retailer was looking for a better option over their current ServiceNow ITSM deployment.

Shoe retailer ITSM Success Story

Our client, a multimillion-dollar sports equipment company, deployed ServiceNow for IT service management, but only utilized the application’s incident management and configuration management capabilities. The company found that ServiceNow’s Approval Processes were cumbersome, and that adding IT operations management discovery and additional groups like HR, Facilities and Legal were cost prohibitive.

Our client viewed this initiative as a transformational exercise and developed a requirements matrix for immediate needs and future roadmap items. The company required a partner to help with this analysis.

MajorKey analyzed our client’s requirements and recommended a multi-year roadmap to deploy and mature Jira Service Management as a replacement to ServiceNow.

The result:

MajorKey’s expertise helped accelerate the adoption of Jira Service Management, as our client’s HR, Facilities, and Legal teams were all eager to join. MajorKey’s Atlassian platform expertise also helped drive the integration of JSM with Jira Software and Confluence, as a unified program. We were also selected to provide Managed Services responsibilities for JSM, which consists of daily system administration, support, enhancements, and program advisory.

Services:
Enterprise Service Management (ESM)

IT Service Management (ITSM)

Technologies/Partners:
Atlassian Jira Service Management

Enterprise Service Management

Our Success

See how we’ve helped our clients.

The best way to get to know the kinds of challenges we address, the way we work with customers, and the impact we make… is to ask our customers.

Dive into some of our recent success stories:

Get in touch

Looking to delivery a better experience for your employees and customers? Drop us a line and we’ll get back to you in a heartbeat.