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Sports Manufacturer Client Success Story

Our success

Multi-million dollar sports equipment company achieves company-wide digital transformation after migration from previous ITSM solution

A 100 year old, large sports manufacturer and retailer was looking for a better option over their current ServiceNow ITSM deployment.

Shoe retailer ITSM Success Story

Our client, a multimillion-dollar sports equipment company, deployed ServiceNow for IT service management, but only utilized the application’s incident management and configuration management capabilities. The company found that ServiceNow’s Approval Processes were cumbersome, and that adding IT operations management discovery and additional groups like HR, Facilities and Legal were cost prohibitive.

Our client viewed this initiative as a transformational exercise and developed a requirements matrix for immediate needs and future roadmap items. The company required a partner to help with this analysis.

MajorKey analyzed our client’s requirements and recommended a multi-year roadmap to deploy and mature Jira Service Management as a replacement to ServiceNow.

The result:

MajorKey’s expertise helped accelerate the adoption of Jira Service Management, as our client’s HR, Facilities, and Legal teams were all eager to join. MajorKey’s Atlassian platform expertise also helped drive the integration of JSM with Jira Software and Confluence, as a unified program. We were also selected to provide Managed Services responsibilities for JSM, which consists of daily system administration, support, enhancements, and program advisory.

Enterprise Service Management (ESM)

IT Service Management (ITSM)

Atlassian Jira Service Management

Enterprise Service Management

Our Success

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