Our success
Multi-million dollar sports equipment company achieves company-wide digital transformation after migration from previous ITSM solution
A 100 year old, large sports manufacturer and retailer was looking for a better option over their current ServiceNow ITSM deployment.
Our client, a multimillion-dollar sports equipment company, deployed ServiceNow for IT service management, but only utilized the application’s incident management and configuration management capabilities. The company found that ServiceNow’s Approval Processes were cumbersome, and that adding IT operations management discovery and additional groups like HR, Facilities and Legal were cost prohibitive.
Our client viewed this initiative as a transformational exercise and developed a requirements matrix for immediate needs and future roadmap items. The company required a partner to help with this analysis.
MajorKey analyzed our client’s requirements and recommended a multi-year roadmap to deploy and mature Jira Service Management as a replacement to ServiceNow.
The result:
MajorKey’s expertise helped accelerate the adoption of Jira Service Management, as our client’s HR, Facilities, and Legal teams were all eager to join. MajorKey’s Atlassian platform expertise also helped drive the integration of JSM with Jira Software and Confluence, as a unified program. We were also selected to provide Managed Services responsibilities for JSM, which consists of daily system administration, support, enhancements, and program advisory.
Services:
Enterprise Service Management (ESM)
IT Service Management (ITSM)
Technologies/Partners:
Atlassian Jira Service Management
Our Success
See how we’ve helped our clients.
The best way to get to know the kinds of challenges we address, the way we work with customers, and the impact we make… is to ask our customers.
Dive into some of our recent success stories:
Major national bank – automation and accountability
Our client, a major national bank, operates as a highly regulated business which also prides itself on its service and support.
Fortune 500 Insurance Company – Protecting what’s most important.
Over the years, our client has grown to become one of the world’s largest insurance and financial services companies.
National telecoms company – Making the right connections
Our Chicago-based telecoms client provides millions of customers with world-class connectivity – an ambition wholly dependent on deploying top quality technology both front and back-of-house.
Get in touch
Looking to delivery a better experience for your employees and customers? Drop us a line and we’ll get back to you in a heartbeat.